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This searchable database contains technical and program-related materials, including U.S. Government forms, to support organizational development and institutional strengthening.
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Performance M&E TIPS- Using Direct Observation Techniques
USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.
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Performance Monitoring & Evaluation TIPS- Using Rapid Appraisal Methods
Document describes rapid appraisal methods, their strengths and limitations and when to use them.
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Conducting Customer Service Assessments
Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.
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